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REVIEW: The Relationship-Based Enterprise: Powering Business Success Through Customer Relationship Management
By Ray McKenzie
How do you define the value of your enterprise? In market capitalization? Quality of products and services? Customer retention? In his new book, Ray McKenzie teaches managers to value the corporation in a new way–through its various relationships. To build and sustain those relationships, and, by the way, company value, McKenzie says managers need to engage their customers in meaningful, ongoing conversations.
Based in Seattle, McKenzie is the Director of Management Consulting at DMR Consulting. Building on the concepts of Customer Relationship Management (CRM), his work will help at least some of your consumers become co-creators in your company’s products and services. By engaging customers, suppliers, employees, and others in rich conversations, managers glean information about adding value to products, services, co-branding opportunities, management techniques–anything that promotes a healthier business.
The book is presented in five parts. Part I defines CRM and the Relationship-Based Enterprise, introduces the vocabulary of his approach, and paints the landscape of the new economy the Internet and other technologies have created. The section concludes with a framework for nurturing valuable conversations and sustaining them over a long period of time. According to his framework, managers should place each consumer into one of four basic groups: patrons, customers, clients, or partners. Each group desires a different level of conversation and offers distinct value to the enterprise. For example, patrons want limited conversations and focus on getting their products at the cheapest price possible. They push the enterprise to create a smooth purchasing experience. At the other end, companies have vast amounts of information about their partners and frequently engage them in rich conversations. Partners help the enterprise define and refine its products and services.
Parts II through IV focus on the “three D’s” of the Relationship-Based Enterprise: Discovery, Dialogue, and Discipline. Discovery is customer identification. It includes not only defining your customers, but also determining what information you must collect from them. The Discovery process helps you learn what the customers want from interactions with your company and the value potentials of the four groups of customers. Dialogue helps you determine the type of relationship you want with each customer, ways to absorb information, and how to share control. Traditionally, companies have viewed information as highly proprietary. The Internet changes that; everything is out in the open. This section seeks to answer: How will the modern corporation provide value in the face of such openness?
The Discipline section discusses the managerial considerations of the Relationship-Based Enterprise. In the Information Age, the rules of business have changed and the behaviors of the enterprise’s human resources must change with them. Getting people out from behind their desks and into rich conversations with customers can be a difficult task. Equally difficult is creating an environment that can change quickly and effectively with the capricious needs of its customers. For some, this will require a radical shift in control.
The Relationship-Based Enterprise is a treasure chest displaying many jewels from this new layer in CRM that should be of benefit to senior executives and managers. While highly appropriate for non-technical managers and those lacking successful experience in CRM, the book doesn’t include much for the implementers in the IT community. CRM software, chat programs, VoIP, and other technologies are mentioned, but the author provides no implementation specifics. Let’s hope Ray McKenzie’s next contribution to CRM builds on his enterprise transformation work to provide the IT community with a roadmap detailing how to support the Relationship-Based Enterprise.
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Decent port selectionCons
Underwhelming battery life
No fingerprint or face unlockOur Verdict
The Galaxy Book has the potential to be a great laptop, but its key weaknesses have a big effect on day-to-day usage. Considering the strength of the competition, most people are better off looking elsewhere.
After a five-year hiatus, Samsung returned to laptops with a bang in 2023. Alongside Qualcomm and Intel versions of the Galaxy Book S, we also saw a new convertible in the Galaxy Book Flex and regular clamshell Galaxy Book Ion.
The range has been significantly expanded in 2023, with the new Galaxy Book Pro and Flex 2. However, there’s also evidence that Samsung is catering more to affordable price points than ever before.
The ARM-based Galaxy Book Go has been joined this year by an Intel-powered device known simply as the Samsung Galaxy Book. It offers a lot of what most people are looking for on paper, with the latest Intel chips, a full-size keyboard and a large display.
But how well does it stack up to real-world usage? I spent a few weeks with the device to find out.Design & Build
Premium, attractive design
No fingerprint scanner or face unlock
When it comes to design, Samsung has played it fairly safe with the Galaxy Book. Its curved edges and sleek aluminium finish have been seen on countless other laptops, including the company’s own Flex 2. In fact, aside from the variation in sizing, it’s hard to tell these two Samsung laptops apart from the outside.
It’s very much a minimalist aesthetic, especially as there’s no alternative to the ‘Mystic Silver’ colourway – a little odd considering Samsung normally likes a splash of colour on Galaxy products. If you want your laptop to stand out or be a conversation starter, you’ll need to look elsewhere.
The Galaxy Book certainly has a more distinctive design once you flip open the lid, something that’s possible with just one finger. The first thing you’ll probably notice is the large 15.6in LCD display – more on how it performs later.
It’s housed within some slim bezels, although there’s still room for a 720p webcam. The quality of this sensor is in line with most you’ll find built into modern laptops; it’s fine for video calls, but streamers or YouTubers will need a separate accessory.
Unfortunately, it’s not compatible with Windows Hello face unlock. Given the absence of a fingerprint sensor, it means you’ll still have to type a PIN or password every time you unlock the device. I can’t understand why Samsung didn’t add support for at least one of these other than to save money.
It’s not like there’s no room on the keyboard, either. That large display means the Galaxy Book has space for both a full-size keyboard and a separate number pad. The keys themselves offer very little travel, but they’re impressively tactile and responsive – I was satisfied with how they performed.
However, the same can’t be said for the trackpad. Samsung has included a huge one the Galaxy Book, but it’d have been better off focusing on its performance. I found it to be very erratic and unreliable, with the cursor frequently moving around the screen at random or not registering my command.
This remained the case even after a software update mid-testing, so I think it’s hardware related. I’d highly recommend connecting a Bluetooth mouse, but it limits the device’s portability somewhat.
That’s a shame because at 1.55kg it’s one of the more lightweight 15in laptops you can buy. Samsung hasn’t tried to make the Galaxy Book ultra-thin for the sake of it, though – at 15.4mm thick, there’s plenty of room for ports.
The device makes the most of it, too, with a selection that you won’t find on many modern laptops. I’m talking 2x USB-C (either of which can be used for charging), 2x USB-A, full-size HDMI and 3.5mm headphone jack.
There’s even a lesser-spotted microSD card slot, so you probably won’t need to carry an adapter around with you.Screen & Speakers
Decent LCD display
No touchscreen or convertible functionality
Let’s talk about that display, then. It’s a 15.6in LCD panel, at a resolution of 1920×1080. Despite not being OLED, I was satisfied with its performance. Colours are rich and vibrant, offering an impressive level of detail for the price. While surfing the web, word processing and watching videos, I can have no complaints.
However, that’s not reflected in the SpyderX display analysis I performed. That suggests it only hits 63% of sRGB color gamut, 47% AdobeRGB and 46% of DCI-P3. This isn’t a big issue for everyday usage, but graphic designers or photo editors will want something much more accurate.
I recorded a maximum brightness of 325 nits using the same tool, so outdoor usage will be a struggle. Unlike the Flex 2 and other Samsung laptops, there’s no option for the ‘Outdoor+’ brightness booster here.
Viewing angles are good though with Samsung’s PLS technology, essentially its own version of IPS.
One feature I really miss here is touch support. Samsung will likely say it’s not needed on a non-convertible device, but I wish it’d introduced both features instead. Considering the navigation problems mentioned above, a touchscreen would have been a useful alternative.
Like the lack of biometrics, it’s a cost-cutting choice to keep the final price as low as possible.
On the audio side, it’s a more impressive story. The Galaxy Book feature features dual 2W speakers, alongside Dolby Atmos support. These specs aren’t revolutionary by any means, but both music and voices are warm and rich, picking out details you won’t hear on some other laptops.
It’s slightly lacking in bass and can distort at higher volumes, but audiophiles can easily connect external speakers or headphones.Specs & Performance
11th-gen Intel processors
Iris Xe graphics
Optional 4G support
The Galaxy Book might be one of Samsung’s more affordable laptops, but it hasn’t made big sacrifices under the hood. Like so many 2023 computers, it’s powered by Intel’s latest Tiger Lake chips – the model I tested uses the Core i7-1165G7, but it’s also available with the Core i5-1135G7.
Both use Iris Xe integrated graphics, and feature 8GB of RAM.
Judging from the sample I tested, performance is one of the Galaxy Book’s key strengths. I noticed almost no slowdown across a variety of everyday tasks, including web browsing, word processing and some photo editing. The large display also makes it great for multitasking – using a web browser, Slack and a word processor at the same time is easily achieved.
This great performance doesn’t quite extend to graphically-demanding AAA gaming – a discrete GPU is recommended for that. But casual games are well within reach.
As you can see from the benchmarks below, the Galaxy Book compares favourably with many similarly-priced laptops. These figures will inevitably take a hit if you’re using the i5 model, but everyday performance should still be solid.
The Galaxy Book has both Wi-Fi 6 and Bluetooth 5.1 on board, but there’s also the option to add 4G LTE connectivity. That wasn’t available on the model I tested, but it’s a great solution for on-the-go productivity.Software & Features
Windows 10 Home out of the box
Some Samsung-specific tweaks
Eligible for free Windows 11 upgrade
There’s usually very little to talk about when it comes to the software on Windows laptops – it’s usually the same regardless of which device you go for. While that’s still the case, it’s worth mentioning Windows 11 here. Microsoft’s new OS is set to arrive in late 2023, which might make you uneasy about buying a new Windows 10 laptop right now.
However, there’s no need to worry. The Samsung Galaxy Book meets all the new hardware requirements, so it’ll be eligible for a free upgrade to Windows 11 Home at some point. You may have to wait until 2023, though.
The version of Windows 10 you get right now is very familiar to anyone who’s used a Windows PC recently. Unlike with its smartphones, Samsung has kept the software tweaks to a minimum. There are a handful of pre-installed apps, such as Samsung Notes and Gallery, but these can be uninstalled if you like.
You also get a relatively basic Samsung settings menu in addition to the regular one, which offers extra functionality you won’t normally find on Windows 10. These include a range of different performance modes and the option to limit the maximum charge to 85%, which is said to extend the lifespan of the built-in battery.Battery Life & Charging
Decent battery capacity
Poor performance in benchmarks
Relatively fast charging
Talking of battery, the Galaxy Book’s cell comes in at 69.7Wh. That’s a solid capacity, so it’s no surprise to see Samsung claim you can get up to 10.9 hours from a single charge.
Unfortunately, my experience with the device wasn’t as impressive. Despite having the brightness set to a relatively dim 120 nits and looping a 720p video offline while muted, the Galaxy Book only lasted 7 hours and 24 minutes.
Many of the laptops we’ve tested recorded more than double that, so it’s an underwhelming performance.
What’s more, real-world usage depletes the battery significantly more quickly. Bumping up the brightness and having multiple open windows and apps means you’ll struggle to make it through a full workday. Indeed, I found myself reaching for the charger by mid-afternoon.Price & Availability
Lots of choice
Doesn’t compare favourably to the competition
There are four variants to choose from when it comes to the Samsung Galaxy Book. These start at £699 for the i5 model with a 256GB SSD, or £799 for the same configuration with 4G support.
Stepping up to i7 and doubling the storage to 512GB will set you back £899, although you’ll have to pay £1,099 for 4G support. We can’t find anywhere to buy the device in mainland Europe or North America right now, so you’ll probably need to import it.
While you can pay four figures here, that doesn’t quite put the Samsung Galaxy Book in flagship territory, and many people will be happy with one of the cheaper models. Unfortunately, many of the entries in our best laptop chart are available for a similar price, including our current top pick – Huawei’s MateBook 14.
When you compare these devices side-by-side, the Galaxy Book doesn’t represent great value for money. Some slightly more affordable would have been much more tempting.Verdict
Samsung has proven it can make great smartphones that don’t break the bank, but it still has work to do when it comes to laptops.
The regular Galaxy Book gets a lot of things right, with a premium build, excellent performance and decent display. Audio is also very impressive, and there’s a decent port selection.
Unfortunately, Samsung has cut too many corners to get there. Battery life is underwhelming, trackpad navigation is very poor and there’s no fingerprint scanner or face unlock. I also miss the touch support and convertible functionality you get on so many laptops these days.
If you can find the Galaxy Book with a significant discount, it’s probably worth taking the plunge. Otherwise, it’s hard to justify in the ultra-competitive world of modern laptops.
Check out how we test laptops for more information on what goes into one of our reviews.Specs Samsung Galaxy Book: Specs
11th-gen Intel Core i5/i7 processor
Intel Iris Xe graphics
15.6in FHD LCD Display (1920 x 1080)
69.7Wh battery with 65W USB-C fast charging
2x USB-C ports (1x Thunderbolt 4), 2x USB-A, 1x HDMI, 3.5mm headphone jack, microSD
15.4 x 356.6 x 229.1 mm
We all know that one nerd. The friend who brings a book everywhere she goes. The sibling who can solve a Rubik’s cube in minutes. The cousin with a subscription to Popular Science.
When you start brainstorming gift ideas for these fact-loving folks, expensive tech gadgets might be the first idea to leap into your head. But you don’t need to shell out a ton of cash to please a nerd. Try these thrifty recommendations instead.
Giant plush microbe
Why cuddle up with a teddy bear when you can hug a stuffed water bear — or a virus, bacterium, or cell? For biology nerds out there, a giant plush microbe is more than just a reminder of all the germs your Christmas party exposed them to. They also make for some pretty cuddly friends. This neuron is a good choice for brainiacs, although you can’t go wrong with a tardigrade or even the common cold virus. $9.80 on Amazon.
A nerd is always eager to learn new things. So why not hang some of that valuable knowledge on the wall? Bonus: Educational posters run on the cheap side. Try gifting your favorite nerd an antique ($5.20 on Amazon) or modern ($2.01 on Amazon) map of the world, a periodic table ($1.93 on Amazon), or even an imaginative look at exoplanets (free from NASA JPL).
A plasma orb
Desk decorations can help your friends assert their nerdy personalities within a sterile office environment. And plasma globes aren’t just fun to look at – there’s some cool science behind their eerie glow. A true nerd will love explaining how they work to jealous (or indifferent) coworkers. This version of the toy is small enough to fit on a desk — and to cost less than $20. $15.98 on Amazon
Paper and pen
If your friend likes to jot down his eureka moments throughout the day, a portable notebook and pen will be invaluable. To make it easier for him to digitize his notes, try a pocket-size Whitelines Link. It comes with an app that automatically cleans up the photographs you take of your notebook pages. $17.50 on Amazon. For his writing utensil, that nerd will appreciate a write-on-anything-anywhere space pen. $11.50 on Amazon.
A gravity-checking tote bag
Everyone needs to carry their possessions. But a nerd will remind you that, in doing so, she’s fighting the force of gravity: It pulls down with a force equal to the mass of the object multiplied by the gravitational constant g, which is 32.2 feet per second squared on Earth. Duh. Remind her that she’s not the only one who likes equations with a tote bag that name-checks gravity. $9.95 on Cafe Press.
The gyroscope — a top so well-balanced that it keeps spinning long after it should have fallen — is a classic nerd toy. It might not be as flashy as a plasma ball, but it’s even more fun to play with. Buy it for that fidgety friend who’s always twirling a pen. $10.35 on Amazon.
Jigsaw puzzles let you decorate your tabletop and exercise your brainpower at the same time. The ideal puzzle is one that features a nerdy picture and requires some actual brain power to solve. This shot of an astronaut on the moon fits the bill. With 1,000 pieces (and a huge area of uniform-looking lunar terrain) it will stretch the limits of even a true nerd’s brainpower. $14.04 on Amazon. A nerd’s tote bag should reference physics, but her mug has got to pay lip service to chemistry. A classic caffeine molecule decoration will show that this friend knows exactly what’s in her morning (or mid-morning or afternoon or evening or late-night) cup of joe. $10.99 on Amazon. Amazon
Books, books, and more books
If you’re still hunting for the perfect gift, you can’t go wrong with a paper book or two. Or three. Not sure which author your friend’s currently obsessed with? Pick up a gift card to your local bookstore or the nearest Barnes and Noble or Books-A-Million — nerds know that browsing for a literary purchase in person is half the fun.
See Maker Faire up close and personal by peering through a paper Foldscope.
Let’s Talk about Sex, in the Dark BU event welcomes frank questions about sex, sexuality
Sophie Godley says “‘the sex talk’ needs to be banished” and replaced with a conversation that starts early and repeats often. Photo by Nailya Maxyutova (COM’14)
For some reason, difficult conversations flow more smoothly in the dark.
At least, that’s what organizers of tonight’s Sex in the Dark: A Glow-in-the-Dark Sexpert Panel are counting on as they turn down the lights in Jacob Sleeper Auditorium so that attendees can freely ask their most intimate sex and relationship questions. Glowing paraphernalia like sunglasses and necklaces will be given out to brighten the atmosphere and turn a sometimes embarrassing or uncomfortable conversation into a more festive one.
Wellness & Prevention Services organized the event, which features sexperts Sophie Godley (SPH’15), a School of Public Health clinical assistant professor; Teri Aronowitz, a Student Health Services (SHS) nurse practitioner, a Sargent College adjunct clinical assistant professor, and a School of Medicine assistant professor; Mark Weber, an SHS senior staff physician; and Elizabeth Boskey, a College of Arts & Sciences lecturer in psychology and women’s, gender, and sexuality studies.
Godley spoke with BU Today about some common misconceptions about sex, consent, and why “the sex talk” needs a 21st-century overhaul.BU Today: Why is Boston University hosting this event?
Godley: These types of events send the message that a lot of us are concerned about, interested in, and support healthy sexuality for our students. This is an important part of being a college student, and there are a lot of people here who want to help you navigate this.Why did organizers decide to cut the lights?
Most of us didn’t grow up in a culture or a community where sex and sexuality were talked about at the breakfast table. It’s an acknowledgement that this might be something that people are uncomfortable about or may have some trepidation about asking honest questions.
The other thing is that it just makes it more fun. I love that about it, because so much of what’s wrong with sex education in this country is that it’s based on fear and it’s based on shame, so adding a playful element is wonderful. I’d much rather have people hearing about sex and sexuality and getting to ask their questions in an environment of enjoyment instead of an environment of fear.What are some of students’ common misconceptions about sex?
Sadly, we do get a lot of questions indicating there’s a fair amount of sex happening that’s not terribly enjoyable, particularly for women. We haven’t done enough in our communities or in our homes to educate young people about what it is that they want to get out of their sex and sexuality, how to go about asking for that, and how to have a voice.
I blame a lot of this on the influx of pornography. People have wild misperceptions about what sex is and what it should look like. They’re pretty disappointed when the reality hits and it’s not the mind-blowing, extremely loud, ridiculous orgasm that you see on pornography, which of course is fake. So how do we get down to authentic sex and sexuality, and what does that look like and what does it feel like? Students have a lot of questions about that. And then there’s always common misperceptions, both over- and underestimation, of the risks of sex and sexuality.Could you elaborate on that?
Students get very concerned about human papillomavirus (HPV), but we don’t talk as much about chlamydia. We should be talking a lot about chlamydia. People hear that they have an abnormal pap smear and their very next thought is that they’re going to die of cervical cancer. HPV is very prevalent. Most of the time it’s not going to lead to cervical cancer. Unfortunately, there’s so much miseducation about it that I think sometimes we terrify people. I don’t think there’s a lot of good gained from that.Do you feel there’s a clear understanding among students about sexual consent?
I think so. One of the things we have to change culturally is that consent is too low of a bar. We should be going for enthusiasm. Consent isn’t sufficient. It shouldn’t just be, ‘Yeah, I agree.’ ‘Then good, I’m not raping you.’ That’s not enough. It should really feel worth it. There should be some enthusiasm there. We have to stop setting up young men and young women with these crazy roles that they think they’re supposed to play, and instead make room for some true sexual exploration. There just needs to be less of this expectation that all men are terrible and they’re going to try to get this from you. And there needs to be less of an anticipation that all young women should be saying, ‘No,’ and don’t really want to have sex. And that if they do, then there’s something wrong with them.You were on a panel for a similar BU event last February. Were there any surprises or common themes that emerged in students’ questions?
The thing that broke my heart last year was just how many female students asked questions about problems with orgasming or not enjoying sex. That’s like going through your whole life saying that you don’t enjoy food. I think of having a healthy sexuality as a basic human right. What have we done wrong that people don’t know how to have that in their lives, they don’t know how to ask for it?
Then there’s the usual questions about birth control and options. Luckily the students go to such a great school, where we have phenomenal health services with very up-to-date birth control methods and professionals to help young women on campus make the right choice.
I tell parents that you would never leave any other health or safety issue entirely out of all conversations and expect that in one awkward 30-minute moment you’re going to give them every message they’ll ever need to learn. “The sex talk” needs to be banished from our vernacular. It has to be a conversation, and I think frankly it needs to start when children are born. We’re sexual beings from the time we’re born until the time we die. That sex and sexuality change enormously. What I say to my 2-year-old is totally different than what I say when they’re 12. But that doesn’t mean that I don’t say anything when they’re two. I still teach them their body parts. I still talk about private and public. I still talk about love, what feels good, and what doesn’t feel good.
The analogy I use is car seats. When two-year-olds get in the car, you put them in their car seat. When they’re five, they get to buckle themselves in. When they’re 14, you have to remind them. And when they’re 16, they’re driving. The conversation changes every year as they change, but it’s always a conversation. So don’t wait. You’ll be more awkward if you wait until they’re 15, and they’ll be more awkward. It really helps to start the conversation early and often and just keep going.
Sex in the Dark: A Glow-in-the-Dark Sexpert Panel is tonight at the College of General Studies Jacob Sleeper Auditorium, 871 Commonwealth Ave., from 7 to 8:30 p.m. The event is free and open to BU students, faculty, and staff.
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Book Asks: Are Terrorists Cowards? BU assistant professor Chris Walsh breaks ground with Cowardice: A Brief History
Chris Walsh says he’s written the first scholarly book ever on a vast topic: cowardice. Photo by Jackie Ricciardi
What is a coward? Many Americans called the 9/11 hijackers and the Boston Marathon bombers cowards, with no clearer proof than the photo accompanying this story of a labor union’s sign after the Boston attack. Chris Walsh, an assistant professor at Boston University’s College of Arts & Sciences (CAS), disagrees, and he can claim considerable credibility: he’s written what he says is the first scholarly book on pusillanimity. Walsh’s book argues that the misuse of “coward” has caused enormous harm throughout history. But properly understood, Walsh says, the word and the idea behind it are essential to promoting ethical behavior.
Cowardice: A Brief History, published by Princeton University Press, is Walsh’s “first and last” book, he says, referring to his volume’s prolonged gestation (it began as his PhD dissertation at BU). Walsh (GRS’00) now directs the CAS Writing Program and is an assistant professor of English.
With no previous academic foragers in this field, his research plumbed diverse disciplines and sources. These included fiction such as Dante’s Inferno, which consigned to hell those souls too cowardly to live life fully, and Stephen Crane’s Civil War novel, The Red Badge of Courage. Nonfiction informed him, too—in particular The Execution of Private Slovik, a 1954 account of the titular World War II soldier who was the last American executed for desertion.
BU Today spoke with Walsh about his exploration of the use—and misuse—of the problematic word.BU Today: How did you go about researching as unwieldy a topic as cowardice?
Walsh: I did it in an unwieldy way. It was my dissertation back in the ’90s. I abandoned it for five years and went back to it [in 2005]. The dissertation was what one of my friends called “intellectually diapered,” looking at a selection of American fiction and asking, what does it tell us about cowardice? I decided if it were to be a book, it would have to look into history and become more philosophically informed and informed by psychology.
I focused it [by] concentrating on the military context on the battlefield. I argued that the archetypal home for the coward was the military. I did tons of Google searches, but I started this before Google existed. There were books that were models, especially a book called The Mystery of Courage [by William Ian Miller].Why does this topic matter?
The fear of cowardice has led to wars and all sorts of violence—the fear of being [cowardly] or the fear of being branded it. LBJ was having dreams about being called a coward and did say, “if I left that [Vietnam] war, I would be considered a coward and my country would be considered cowardly, and nobody would trust anything we do again.”
The American history of cowardice starts in the French and Indian War with a preacher saying, “These French and Indians are killing our countrymen, and you people in Virginia are too cowardly to do anything about it.” His sermon, “The Curse of Cowardice,” got a bunch of people to join a company, and they marched on Fort Duquesne [in modern Pittsburgh] and the French scurried. But the British authorities did not think much of the colonial soldiers and thought them cowardly come the 1770s, when the colonists start to rebel.You write that people misuse the word “coward.”
You’ve got that hashtag COWARDS from the Boston Marathon bombing, and the word was thrown around after the 9/11 attacks about the perpetrators. It’s understandable; it was used because, without uttering an obscenity, we could lash out as harshly as possible. But I give a definition of cowardice, drawing on Aristotle and the Uniform Code of Military Justice today: the failure of duty because of excessive fear. That means it’s hard to see how the 9/11 perpetrators were cowards. They may have been guilty of what I call the “cowardice of their convictions,” where they wouldn’t recognize things that [might] change their views, because they were afraid of new ideas, of tentativeness, of not acting. But I don’t think that’s the way most people used it. The problem with using it that way is it makes it seem something villainous and spectacular, and therefore cowardice has nothing to do with us, and it’s not something that needs to inform our own ethical decision making.
That military code [definition] offers a clear message. Much of the book is about how the term has become less applicable to war, because we know more about human psychology, and we rightly attribute failures in battle to things like post-traumatic stress disorder. The world would be a better place if some people worried less about being cowardly. If only LBJ was not worried about being cowardly.
A version of this story was originally published in BU Research.
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Best cheap TV deals for January 2023
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Amazon Fire TV 43″ 4-Series 4K UHD smart TV
Amazon Fire TV 4-Series 4K UHD smart TV
43″, 50″, 55″
4K Ultra HD 3840 x 2160p
When will January TV deals end?
Best cheap January TV deals FAQs
How much should I spend on a TV?
This will depend on what you want out of your TV. Think about how big you want to go first and that will probably help guide your decision. You’ll also wat to consider whether technology like OLED, which creates the best and brightest images, is something you need your TV to have.
What is the best TV deal in January 2023?
This will obviously depend on how much cash you’ve got to spend but we reckon Amazon’s current deal on the 55-inch SAMSUNG Neo QLED 4K QN90B Series Mini LED TV is one you’ll definitely want to check out.
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