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Implementing a Potent Cybersecurity Policy: Implementing a hierarchical cybersecurity policy that includes a single centralized policy as well as supplemental policies tailored to each department inside your firm. All actions taken by your business to increase cybersecurity effectiveness are formally governed by your cybersecurity policy. The policy outlines crucial and corporate-wide information security measures and assists in getting your security specialists and staff on the same page.

Ensure Secure IoT Connections and a Perimeter: Consider safeguarding your perimeter by setting up screened subnets and guarding your border routers. You can also segregate sensitive data from your corporate network and restrict access to such data to lower data security concerns. The zero trust paradigm can be used in conjunction with more traditional security measures like firewalls and VPNs to safeguard you.

Including a People-Centric Approach: You can lower the likelihood of human-related risks by using a people-centric strategy. The employees themselves are a crucial perimeter in people-centric security. The primary factors to take into account for a secure people-centric environment are personnel monitoring and education.

Limited Access to Sensitive Data: A much better option is to apply the least privilege principle. It entails giving each user the fewest possible access rights and escalating privileges only when essential. The appropriate rights should be removed if access to sensitive information is no longer required.

Share Your Passwords Wisely: Cybercriminals have easy access to your sensitive data and important company information thanks to employee credentials. Employee credentials may be compromised using brute force assaults, social engineering, and other techniques without their knowledge. To stop such assaults, organizations frequently employ specialist password management [PDF] systems. By giving you control over your employees’ login information, these solutions help lower the danger of account invasion. Choose password management software over alternatives that can generate one-time passwords, authenticate users without a password, and encrypt passwords.

Monitoring Activities of Third Party and Privileged Users: Those with access to your infrastructure, including privileged individuals, have the means to steal your sensitive data without being detected. These users have the potential to accidentally lead to cybersecurity vulnerabilities even if they don’t act deliberately. The best strategy to safeguard your sensitive data is to keep an eye on what privileged and outside users are doing in the IT environment of your company.

Keep an Eye on Supply Chain Attacks: Supply chain assaults may target vendors, partners, subcontractors, suppliers, and any outside parties with access to your company’s resources. To address supply chain risks, you must build a thorough cyber supply chain risk management (C-SCRM) plan that goes beyond merely controlling your third-party risks. You may improve supply chain visibility and business continuity using C-SCRM.

Protect and Manage Your Data: A data management policy is a good place to start when describing information management procedures. To control data security risks, you can also deploy solutions for insider risk management and data loss prevention. Managed file transfer solutions can support safe data transfer to and from outside parties.

Biometric Security as an Option: Fast authentication, secure access control, and accurate personnel identification are all made possible by biometrics. When it comes to granting individuals access to priceless resources, biometrics is a trustworthy method that is essential for your organization’s security.

Implement Multi-Factor Authentication: By introducing an additional layer of security, multi-factor authentication aids in the protection of sensitive data. Even if they have your password, malevolent users cannot log in when MFA is enabled. They would still require additional authentication methods, such as a security token, your fingerprint, voice, or cell phone.

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Top Cybersecurity Tips For Remote Workers

While remote working has helped us navigate the pandemic, we must remember that it is not without risks. However, this independence also means that there is a greater need for security. Inadequate Cybersecurity measures in the remote workplace of employees pose a grave threat to information security.

Cybersecurity tips for remote workers

Remote workers might need to access personal networks and devices for office work. These devices may not have the same security tools as those that are part any office network.

Remote working security risks are increased multifold. Any data leakage could result in severe financial losses for organizations. Employers must have a solid cybersecurity plan in place for remote workers.

These are some easy hacks that will ensure you, your remote employees and the company are safe from data theft and hacking.

Use VPN to increase your cybersecurity

VPN must be used when you are using public Wi-Fi networks. These networks are unsecure and do not allow for firewalls between users. This makes you more susceptible to hackers. Virtual Private Network, also known as VPN, is a private connection that connects to the internet via a server called a “third party” instead of being directly connected to the target network.

VPN allows secure and encrypted connections between remote work locations and headquarters. VPN uses encrypted tunneling protocols that are supported by operating system and device. Protects against hackers by hiding your online identity.

A VPN is the ideal solution for companies looking to secure their data while on the move or when employees are not connected to corporate networks. It masks hackers and keeps remote employees’ access private.

Also read: 10 Best Chrome Extensions For 2023

Make sure to use strong passwords

You should work towards making stronger passwords and more secure passwords. You can choose a long password that includes a mix of special characters and upper- and lowercase letters.

Anything less than that is possible to be brute force attacked and can easily be hacked using a dictionary attack. It’s always better to have more! Use different passwords for different accounts, such as your bank username or your online retailer username.

A management tool such as LastPass or KeePass can also be used to protect password security. These tools will create and store passwords for you, so that you only need one master password to authenticate. These tools are cross-platform, so you can use them on Windows, Mac OS X and Android.

Also read: Top 10 Business Intelligence Tools of 2023

Secure SSL encryption

SSL, or Secure Socket Layer Certificate, encrypts all communication between the user browser (and the web hosting server). Secure Socket Layer (SSL), protects user data from being stolen. Man-In-The Middle attack is a standard attack.

SSL secure website uses Secure Protocol HTTPS to protect data that is exchanged between your web browsers and any websites you visit.

A variety of SSL Certificate providers are available to help you secure your website. You have many options.

We are able to recommend RapidSSL authority, which offers single domain and wildcard SSL certificate at a very low price. RapidSSL Wildcard SSL can be purchased for one domain or multiple subdomains.

Secure Your Web Application with a Web Application Firewall

Make sure that your router and operating system have firewalls enabled in order to protect your device.

Also read: 7 Best Woocommerce Plugins to boost your Store you must know

Concentrate on Remote Employee Training

Training remote workers to adhere to the best cybersecurity practice is a must. Training is another way to protect your data. Employees will be able protect their data remotely by understanding the potential threats to your organization’s data.

You can protect your systems with regular updating and backups

Your security policy should give priority to updating your system. Remote employees could be at risk if they use an old operating system. It is important to ensure that the latest updates are installed on their system.

You must ensure that your devices are updated. Regularly update your antivirus software. Use security controls, such as encryption for removable media and email attachments on laptops, to install antivirus software on mobile devices. All your devices (laptops, desktops and tablets) must be updated. Make sure you have the most recent patch installed.

You can either backup your data manually or use automated data backups. This will reduce downtime and allow you to restore your systems in the event of a cyberattack.

Be wary of Phishing

You must be alert to phishing attacks from hackers. You can send phishing attachments or links via email, text message, or instant messages.

Also read: Blocked On Snapchat: Figure Out What-To-Do, The Fixes, and FAQs


We can conclude that remote work must be secure using these easy but very effective cybersecurity tips. Also, you need to create a strong security policy for your company.

You should therefore set up proper controls to make sure that sensitive information is not compromised.

All employees should be motivated and educated to adhere to these best practices in order to prevent cyber-attacks.

Top 14 Chatbot Best Practices That Increase Your Roi In 2023

We have examined 25 successful chatbot examples and created a list of chatbot failures before. Now, we want to explain what we learned from studying those chatbot case studies. 

In this article, we provide 14 chatbot best practices to help executives from varieties of industries derive a better ROI from their chatbot implementation.

1. Identify your target audience and understand their needs

Improving customer experience is the first reason why most companies are deploying a chatbot. You should understand who your customers are. This will enable you to create relevant conversation flows including FAQs and special offers.


For Cars24, a company that sells used cars, conversational AI developer Haptik created a chatbot to address frequently asked inquiries, such as the model of the vehicle in order to reduce the workload on contact centers. Initiative reduced call center expenses by 75%, chatbot accounted for 33% of Cars24 total sales.

2. Restrain your ambition and set realistic goals

The scope of your chatbot is crucial. Even Facebook M’s general-purpose answering machine got shut down. So if even Facebook does not want to handle chatbot queries in any context, then maybe you do not too. 

Widening the scope of chatbot is positively related with the:

Our articles on chatbot applications and industry/business function-specific chatbot use cases can help you identify a specific focus area for your bot.

3. Select the right platform for your needs

If you want to see the extensive list of chatbot platforms and voice bot platforms, you can also check our transparent lists.

4. Ensure your chatbot is easy to reach

Customers of today expect quick responses to their requests and, if the chatbot is inaccessible, they might switch vendors. Therefore, AIMultiple recommends companies that the chatbot you deploy should be easily reachable on your website or mobile application. 

Deploying chatbots on both platforms is a smart move, especially if your traffic is split between online and mobile.

Another method for your firm to leverage chatbots is to use pop-up windows. By doing this, you may make sure that your virtual customer service representative is easily reachable.

5. Make sure your chatbot has a character

A live person would triumph over a chatbot in terms of customer satisfaction. A study shows that almost 55% of the time, people prefer to interact with another human rather than a chatbot. However, a PwC survey reveals that over 30% of clients are unable to tell the difference between a chatbot and a real person.

You can further enhance the friendliness and realness of your chatbot by giving it a name, profile picture, etc.  This can increase consumer engagement for your business.

6. Use buttons that eases navigation and improve UX

Torn between writing the word “yes” and pressing the “yes” button, choosing the latter makes more sense. Using buttons in your chatbot helps with usability.

Users should be able to navigate easily while interacting with the bot. Using buttons and quick replies is the easiest way to enable navigation and flow. This improves your bot’s overall user experience along with reducing fallback rates.

These are the best practices for deploying buttons in your chatbot: 

7. Provide users an easy exit

One of the chatbot failure cases is the one where the chatbot doesn’t accept “no” as an answer. For instance, the WSJ bot failed because it wasn’t understanding the unsubscribe command.

To solve this problem, you can add a visible exit button that says something like “Unsubscribe,” or “End the call,” and perform a usability test to see whether the button works or not. Usability testing is critical for bot improvement.

8. Use creative fallback responses

When your chatbot fails, it’s better to respond tactfully rather than messages that look like a 404 error. You should focus on and spend time deciding how the bot will interact with the user when it cannot respond to the user query.

9. Always have a button that directs user to a human

Though businesses are deploying chatbots rapidly, chatbots are still considerably new to users, and trusting a bot (specifically if the user had a bad experience with a bot before) may deteriorate a customer’s experience. Therefore, at least for now, you should expect your chatbot to augment your customer service rather than completely replace them.

10. Enable users re-engage with chatbot when needed

After the conversation ends and the chatbot has provided the information to the user that he/she was looking for, you provide the option to restart the bot to re-engage with the chatbot if needed.

11. Ask users about their experience

Collecting feedback from users is one of the conversion rate optimization best practices. If your aim is to maximize the user experience for better customer conversion, asking users to rate their experience and provide additional feedback will help you understand problems and how to improve the bot.

12. Use Chatbot Analytics to assess chatbot success.

Close attention to user behavior can help identify unintended behavior of the chatbot and improve its functionality. Therefore, we recommend to use chatbot analytics such as:

Total users

Engaged users

New users

Number of missed messages

Retention rate

Bounce rate and more.

To learn more about chatbot analytics you can read our The Ultimate Guide Into 22 Metrics for Chatbot Analytics article.

13. Test your chatbot

The best way of detecting bugs and non functionalities is rigorous testing. Therefore, we recommend businesses to conduct:  

A/B tests,

Understanding the intent tests,

Limit tests,

Domain specific test and more.

To learn more about chatbot testing you can read our Chatbot Testing: A/B, Auto, & Manual Testing article.

14. Work with experts

You can work with digital transformation consultants to enhance the probability of successful deployment. By assessing your business specific conditions they can figure out your real pain points for your digital transformation journey . And thanks to their observations on your company, experience and theoretical background they can provide specific best practices for you like changing your corporate culture for instance.

You can also read our digital transformation best practices article to find generic recommendations for your transformation process.

For more on chatbots

If you want to learn more about chatbots, read:

Finally, to get the latest guides on conversational AI, download our whitepaper:

Finally, if you still have questions on chatbots, feel free to contact us:

Cem regularly speaks at international technology conferences. He graduated from Bogazici University as a computer engineer and holds an MBA from Columbia Business School.





How To Prevent Windows 10 From Installing Version 1903, May 2023 Update

On Windows 10, devices receive two feature updates each year, which usually introduce new features, changes, and improvements to enhance the overall experience and security. The only caveat is that these updates (such as version 1903, May 2023 Update) are mandatory and they install automatically, and because during the early days upgrades may still have issues, they can negatively affect the user experience.

Although it may not always be the case, when a new release of Windows 10 becomes available, it may still contain bugs, new or existing features may not work correctly, and drivers may break as a result of compatibility problems with the new version, which is why it’s a good idea to defer an upgrade until you are sure that most problems are resolved.

In this guide, you’ll learn the steps to block Windows 10 from installing the “May 2023 Update” on your computer using the Settings app, Group Policy, and setting a metered connection (if you’re running Windows 10 Home).

Important: Using the Settings app or Group Policy options won’t interrupt Windows Update from downloading and installing monthly cumulative updates for the current version that you’re running. Microsoft is planning to release the May 2023 Update sometime in April or early May 2023, but it’s still unknown the specific release date. However, it’s recommended to apply the settings to delay the upgrade before the next version comes out.

How to block Windows 10 version 1903 using Settings

Using the Windows as Service (WaaS) servicing program there are two branch readiness levels to obtain features updates. The “Semi-Annual Channel (Targeted)” readiness level is the default option that every device is enrolled out-of-the-box, and this level receives upgrades immediately after a new version of Windows 10 releases. 

On the other hand, the “Semi-Annual Channel“ branch gets feature updates when Microsoft is confident that the new version is ready for enterprise deployment.

If you’re running Windows 10 using the “Semi-Annual Channel (Targeted)” branch, you can block a new version for up to 365 days since the day it was original released. Selecting the “Semi-Annual Channel” branch, also allows you to defer upgrades for up to 365 days, but devices enrolled in this level will receive the new release with features 4 months after it’s available in the “Semi-Annual Channel (Targeted).” Therefore, using the “Semi-Annual Channel (Targeted)” branch, you can defer feature updates up to 16 months.

To block feature updates using the Settings app, use these steps:

Under “Choose when updates are installed,” select the readiness level: Semi-Annual Channel (Targeted) or Semi-Annual Channel.

Select the number of days, up to 365 days that you want to defer installing Windows 10 version 1903 (19H1).

Quick Tip: To delay a new version of Windows 10 the longest, select Semi-Annual Channel and select 365 days. These settings will block new feature updates for 16 months.

Once you’ve completed the steps, Windows 10 will not install a new version until after the defer time you specified.

You’ll also notice that there’s an option to defer monthly updates, but you can only postpone these updates up to 30 days. However, you can use the Pause Updates option that temporarily prevents new updates (including feature updates) from being installed for up to 35 days.

How to block Windows 10 version 1903 using Group Policy

Alternatively, you can also block the Windows 10 May 2023 Update using the Local Group Policy editor.

To defer feature updates using Group Policy, use these steps:

Open Start.

Browse the following path:

Select the Enabled option.

Under “Options”, select one of the following options using the drop-down menu: 

Semi-Annual Channel (Targeted) — stops Windows 10 from installing version 1903 for up to 12 months using the next step to specify the number of days.

Semi-Annual Channel — stops Windows 10 from installing version 1903 for up to 16 months using the next step to specify the number of days.

Select the number of days to defer upgrades. You can stop Windows 10 from trying to install a new version for up to 365 days.

After completing the steps, Windows 10 won’t try to download and install the May 2023 Update until the day you specified in the policy.

How to block Windows 10 version 1903 on Windows 10 Home

If you’re running Windows 10 Home, you can’t defer the May 2023 Update on your computer, but you can set a Wi-Fi or Ethernet connection as metered, which limits access to the internet, including the ability to download and install feature updates automatically.

Setting a Wi-Fi connection as metered to delay version 1903

To set a wireless connection as metered on Windows 10, use these steps:

Open Settings.

Select the Wi-Fi connection to access its settings.

Turn on the Set as metered connection toggle switch to enable and restrict background data usage.

Setting an Ethernet connection as metered to delay version 1903

To set a Ethernet (wired) connection as metered on Windows 10, use these steps:

Open Settings.

Select the wire Ethernet connection to access its settings.

Turn on the Set as metered connection toggle switch to enable and restrict background data usage.

This method will block all kinds of updates, meaning that your computer will be unprotected until you disable the metered connection.

Wrapping things up

This guide outlines multiple methods to stop the next version of Windows 10 (version 1903) from installing automatically on your device, but you should only use these recommendations only if you know something is wrong with the update or you have a good reason. Although updates can introduce new problems, they’re important to safeguard your data and installation from hackers and malware. 

The May 2023 Update introduces a new set of improvements that changes various aspects of the operating system, and it introduces several new features, such as Windows Sandbox to test untrusted apps. You’ll find a new light theme that expands to the Start menu, taskbar, action center, and more. Reserved partition will now help your device to install updates without problems. Windows 10 will be able to fix common problems automatically, and a lot more..

These instructions are only meant to help you stop Windows 10 from installing a new version until you’re sure that bugs and issues during the early day have been resolved to prevent problems on your desktop, laptop, or tablet.

Learn How To Prevent Ransomware Attack?

Introduction to Ransomware Attack

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In this article we will learn about ransomware attacks and try to cover up everything related to this. The few things that we will get in-depth here are how it works, how we can protect the system against it, and what measures we can take to ensure our system is protected from this attack.

What is Ransomware Attack?

It may be defined as the kind of cyber attack in which all the files and directories of the target system got encrypted and requires the private key for decryption; after the system got impacted by this attack, the attacker demands for money or any other benefits to provide the private key that can help to decrypt the files.

A ransomware attack can also be defined as an attack that is concerned about encrypting crucial business data to not be used before overcoming the attack. There are several attacks that were launched last year. One of the most famous ransomware attacks was want to cry. It was the ransomware attack that has impacted lots of businesses.

In order to remediate the system, the attackers were asking for payment through bitcoin from all the organizations that were affected by this. However, once this attack impacts the network, the only option left is to pay the attacker else; the organization has to bear the data loss.

How does Ransomware Attack Work?

The ransomware attack was concerned about encrypting all the data on the target system so that it could not be used without decrypting. The way it works can be understood by knowing how encryption works. Let us consider an example. Suppose there is a particular data that we want to keep secure.

In that case, before transmitting that data, we encrypt that, so in case if anyone sniffs that data, it won’t make sense to them until they were able to decrypt this, and in the same way, a Ransomware attack works. The attacker tries to encrypt all the files that are residing in the network of the target system.

Once they find any vulnerability and are able to exploit them, they encrypt all the files or data in that system which they need the key to decrypt them. In order to share the key, the attack asks for anything for their personal benefit. Without getting the files decrypted, they can’t be used anyway.

Types of Ransomware

Following are the five types:

Crysis: Is the kind of ransomware attack that has encrypted all the network files and any removable devices.

Wanna Cry: Ransomware attacks wanna cry was one of the very big attacks in the history of a ransomware attack that had compromised more than 125k organizations.

Jigsaw: It is a very dangerous kind of ransomware attack while encrypting the files and deleting them until the hackers were paid.

Bad Rabbit: This attack was launched in the region of Russia and Europe. The organization launched the attack to get them to pay money to get the systems back in the working state.

How to Protect against Ransomware Attacks?

One can go with such endpoint software to ensure that such attacks cannot take place in their system. Also, deploying the Intrusion Detection System and Intrusion Prevention System makes it doubly sure that the organization’s system is pretty secure from such attacks. So overall, by making the different types of software alert in the protection of the system, the system can be prevented from this attack.

How to Remove Ransomware?

Launching the Ransomware attack in any system or target is not that easy. But once the system is impacted, it is pretty tough to get rid of it. The one most expensive way to remove this attack’s impact from the system is to pay the attacker and get the private key. This may sound simple but can be a too expensive way for the organization to cure this attack.

The other option could be finding the key that could decrypt the encrypted file, which is easy and impossible. The best way to stand this attack is to practice is to keep the backup of all the crucial data in the target. If there is a backup available, one can simply destroy the encrypted files and can use the backup.

Conclusion Recommended Articles

This is a guide to Ransomware Attack. Here we discuss the introduction, how does this attack occur, how to prevent these attacks and types of ransomware attacks. You can also go through our other suggested articles to learn more –

Ways To Detect And Prevent High

Ways To Detect And Prevent High-Risk Software Vulnerabilities

So, today, in this article we will be talking about types of the software vulnerabilities and ways to detect and prevent them.

Types Of Software Vulnerabilities:

Let us know about types of software vulnerabilities and how can they be used by attackers:

2. XSS or cross site scripting: Well, this is basically for web-based applications. As some of them might already have malicious code injected, so it opens the door for an attacker to bypass controls and take control of the system in an easy way.

3. SQL injection: Here, the injection of code is deployed to exploit the content of database directly. This happens usually when the inputs are not managed in a right way.

How To Detect & Prevent Software Vulnerabilities?

For detection of software vulnerabilities there are two methods, which are: Dynamic and Static. Both techniques contain various methods for detection of vulnerabilities; let us take a look at them:

1. Static Techniques

These are the ones that are implemented directly to program code without even running it. The basic purpose of this is to find loophole in source code before executing. There are several methods for detecting the vulnerability statically, which are:

A. Pattern Matching – Used for searching a ‘pattern’ in particular string of source code.

B. Lexical Analysis – It is an add-on step before pattern matching, where source code is converted into sequence of tokens.

C. Parsing – When code is being parsed, a parsing tree is formed to evaluate the syntax and semantics of code.

D. Type Qualifier – Used for modifying types & properties of variables in programming language.

E. Data Flow Analysis – To determine values an expression or variable can have during execution.

2. Dynamic Techniques

The dynamic techniques are used to detect vulnerabilities after execution of the program code. Here are some of the dynamic methods used to detect software vulnerabilities:

A. Fault Injection – It’s a testing technique to find security flaws in system. In this work faults are deployed in system to observe the system behavior.

B. Fuzzing Testing – In this a random code or data is given as input to the application to observe if it can handle it correctly. This is also used to get better coverage of system.

C. Dynamic Taint – It allows discovery of possible input validation problems which are reported as vulnerabilities.

For prevention, there are several ways to prevent software vulnerabilities. But, the most common methods are by understanding vulnerabilities by using models and theories to find any defects or error and correct them at the early stage of development.

Basically, it is called software inspection, a process for reading and inspecting the code by an expertise. One should always follow and develop software according Software development lifecycle (SDLC), so that there would be no loopholes and vulnerabilities in software.

Also Read : Protect Yourself Against Online Shopping Attacks

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